Welcome to Al Nuaim! These Terms and Conditions govern your use of our website and the purchase of products from us. By accessing or using our website, you agree to abide by these Terms and Conditions. Please read them carefully before making a purchase.

1. General Information

• Company Details: Al Nuaim is owned and operated by Al Nuaim Australia
• Products Offered: We specialize in non-alcoholic fragrances that are crafted for personal use.
• Eligibility: By using our website, you confirm that you are at least 18 years old or accessing the website under the supervision of a parent or guardian.

2. Product Information

• We aim to provide accurate descriptions of our products; however, we cannot guarantee that all details are entirely error-free. If you find any issue with the product description, please contact us.
• Our fragrances are intended for external use only and should not be ingested or applied on broken skin.
• Please ensure you read all ingredient information, especially if you have any allergies or sensitivities.

3. Pricing and Payments

• Prices: All prices listed are in aud and are subject to change without notice.
• Payment Methods: We accept PayPal, Credit and Debit card. All payments must be completed before products are shipped.
• Sales Tax: Prices may be subject to applicable taxes based on your location.
• Discounts and Offers: Any promotions or discounts cannot be combined unless explicitly stated.

4. Shipping and Delivery

• Shipping Area: We ship to [locations you ship to, e.g., worldwide, specific countries].
• Delivery Time: Estimated delivery time is 14 to 30 days after your order is processed.
• Shipping Charges: Shipping costs will be calculated and displayed at checkout.
• Tracking: Once your order has been shipped, you will receive tracking information by email.
• Customs: For international orders, customers are responsible for customs fees or import duties, if applicable.

5. Return and Refund Policy

• Returns: We accept returns within 30 days of receiving the product, provided it is unopened and in its original packaging. Please contact our support team to initiate a return.
• Refunds: Upon receiving the returned product in original condition, a refund will be processed within 7 days. Refunds will be issued to the original payment method.
• Non-Returnable Items: Due to hygiene reasons, we cannot accept returns for opened or used fragrance products.
• Damaged Goods: If your item arrives damaged, please contact us within 2 days with photos of the damage for assessment and replacement.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Al Nuaim or its content suppliers and is protected by copyright laws. Unauthorized use of any materials on this site is prohibited.

7. Limitation of Liability

Al Nuaim is not liable for any indirect, incidental, or consequential damages that may arise from using or purchasing from our website. Your use of our products is at your own risk.

8. Privacy Policy

Our Privacy Policy, available on this website, outlines how we collect, use, and protect your personal information. By using our website, you consent to the practices described in our Privacy Policy.

9. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting to this page. We encourage you to review this page periodically to stay informed.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of AUSTRALIA. Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the courts in Australia.

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Contact Us

For any questions or concerns about our Terms and Conditions, please contact us at:

• Email: info@al-nuaim.com.au
• Phone: +61490502641
• Address: Sydney, Australia

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Thank you for choosing Al Nuaim! We hope you enjoy our non-alcoholic fragrances.